Your cart is empty
Warranty Policy
Firearms and parts manufactured by Foxtrot Mike Products are backed by our Full Lifetime Warranty. Our firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of Foxtrot Mike Products under this warranty shall be limited solely to the obligation to repair the defect, replace the firearm/part, or provide a refund at its sole discretion, and to pay transportation and insurance charges for any return of the firearm to the owner for a rightful warranty claim.
This warranty is transferable for the serviceable lifetime of the firearm or part. Modifications of the firearm will void this warranty. Modifications include but are not limited to the addition of third-party manufactured accessory to the firearm, and Foxtrot Mike Products disclaims all responsibility and liability for any damage caused as a result of such third-party accessory use. This warranty does not cover ordinary wear and tear and also does not cover any damage resulting from repairs or adjustments, careless handling, neglect, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.
To initiate a Warranty claim, email customer service at info@fm-products.com. Warranty claims must have an RMA filled out, and included in the box with the firearm or part. All complete firearms need to be returned in full for repair. Replacement parts will not be issued or sent to the customer. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. Foxtrot Mike Products will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If Foxtrot Mike Products is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. Foxtrot Mike Products is not responsible for transfer fees at the FFL.
Under no circumstances shall Foxtrot Mike Products be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Palmetto State Armory will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.
Customer service email: info@fm-products.com
Product Price and Specifications
All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. Foxtrot Mike Products does not honor price change requests for orders placed prior to the change in price.
Purchasing
All NFA Rules Apply.
All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.
Order Cancellation Policy
An order placed with Foxtrot Mike Products may be cancelled by the customer prior to the order having been shipped. Orders placed with Foxtrot Mike Products may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at info@fm-products.com , Monday through Friday, 9am - 5pm MST. You MUST provide the order number when contacting Customer Service email. If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense. Cancelled orders may not be reversed.
Company Cancellations
In some cases, Foxtrot Mike Products may have to cancel an order or part of an order. Foxtrot Mike Products will provide a refund for the amount of the order or part of the order that was cancelled.
Shipping Times
Typically, you can expect your order to ship within 1-3 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.
Please note that upper receivers may take up to 3 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 3-50 business days to ship out. Please verify that Foxtrot Mike Products has a copy of the FFL from your dealer.
Shipping Costs
For shipping costs please add the item(s) to your cart, enter your state and zip code then click "GET A QUOTE".
Order Tracking
To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.